1. Generic greetings. Many spoof emails begin with a general greeting, such as: "Dear PayPal member." If you do not see your first and last name, be suspicious and do not click on any links or button.
2. A fake sender's address. A spoof email may include a forged email address in the "From" field. This field is easily altered.
3. A false sense of urgency. Many spoof emails try to deceive you with the threat that your account is in jeopardy if you don't update it ASAP. They may also state that an unauthorized transaction has recently occurred on your account, or claim PayPal is updating its accounts and needs information fast.
4. Fake links. Always check where a link is going before you click. Move your mouse over it and look at the URL in your browser or email status bar. A fraudulent link is dangerous. If you click on one, it could:
   • Direct you to a spoof website that tries to collect your personal data.
   • Install spyware on your system. Spyware is an application that can enable a hacker to monitor your actions and steal any passwords or credit card numbers you type online.
   • Cause you to download a virus that could disable your computer.
5. Emails that appear to be websites. Some emails will look like a website in order to get you to enter personal information. PayPal never asks for personal information in an email.
6. Deceptive URLs. Only enter your PayPal password on PayPal pages. These begin with https://www.paypal.com/
   • If you see an @ sign in the middle of a URL, there's a good chance this is a spoof. Legitimate companies use a domain name (e.g. https://www.company.com).
   • Even if a URL contains the word "PayPal," it may not be a PayPal site. Examples of deceptive URLs include: www.paypalsecure.com, www.paypa1.com, www.secure-paypal.com, and www.paypalnet.com.
   • Always log in to PayPal by opening a new web browser and typing in the following: https://www.paypal.com/
   • Never log in to PayPal from a link in an email
7. Misspellings and bad grammar. Spoof emails often contain misspellings, incorrect grammar, missing words, and gaps in logic. Mistakes also help fraudsters avoid spam filters.
8. Unsafe sites. The term "https" should always precede any website address where you enter personal information. The "s" stands for secure. If you don't see "https," you're not in a secure web session, and you should not enter data.
9. Pop-up boxes. PayPal will never use a pop-up box in an email as pop-ups are not secure.
10. Attachments. Like fake links, attachments are frequently used in spoof emails and are dangerous. Never click on an attachment. It could cause you to download spyware or a virus. PayPal will never email you an attachment or a software update to install on your computer.

If you receive a spoof email, forward the entire email - including the header information - to us at: spoof@paypal.com, then delete it from your mailbox. Please note that the automatic response you get from us may not address you by name.

How can I tell the difference between a real PayPal email and a fraduluent one?  The terms spoofing and phishing describe the act of collecting personal information using a fake email in order to commit identity theft and internet fraud. If you click a link included in an email that you're not sure is from PayPal, make certain the address at the top of the browser window that appears reads exactly www.paypal.com/row. PayPal email always addresses you by first name, last name, or business name, and NOT by Dear PayPal User or Dear PayPal Member. If you are ever uncertain about the validity of the email or the email links, open a new browser window and type in www.paypal.com/row. If you think you've received a fraudulent email, forward it to spoof@paypal.com and then delete it from your email account. For the latest tools and information to help protect your identity and avoid fraudulent emails, log in to your PayPal account and click the Security Center link in the footer of any PayPal page